Jobs

We are recruiting for the following roles in our London office:

Marketing Manager
Relationship Manager
Relationship Executive
Business Development Intern


Marketing Manager

Salary £30,000 – £35,000

The role of the Marketing Manager

Reporting to the Head of Brand you will be responsible for developing and implementing a coordinated multi-channel marketing strategy for the SSAT portfolio. You will effectively manage the online and offline campaigns and ensure these are highly targeted and delivered to budget and schedule and have measurable indicators of impact and engagement.

Key Accountabilities:

  • educated to degree level with a marketing qualification and significant experience gained working in a marketing team
  • proven ability to produce high-quality, SEO-friendly, engaging messaging across a range of channels – including social – for multiple audiences
  • excellent copywriting, editing and proofreading skills, illustrating attention to detail, accuracy and precision
  • demonstrable success of implementing a content-led marketing strategy
  • experience of working with an email marketing platform, ideally MailChimp, and CRM system, ideally Microsoft Dynamics, and a solid understanding of the Microsoft Office suite
  • able to communicate at all levels clearly and concisely with the ability to confidently present ideas and influence decisions
  • able to work collaboratively, proactively, quickly and responsively, and with an openness to embrace new ideas and ways of working
  • experience of working in education and for a membership-based organisation would be desirable

A full job description is available here. This is a permanent full-time position. The role will be based in London starting 1 October 2019.

How to Apply

If you feel this role matches your skills and expertise, we would love to hear from you!

Please send your CV and a separate covering letter detailing how you meet the key accountabilities of this role to recruitment@ssatuk.co.uk. Closing date of applications are midday, Tuesday 24 September 2019.

SSAT is an equal opportunities employer.


Relationship Manager x2

Salary £30,000-35,000

The role of the Relationship Manager (RM)

Working in a team of Relationship Managers, this role has the primary objective of ensuring we have a strong, mutually-beneficial relationship with every one of our member schools, delivering a high quality and value for money service.

Each RM plays a central role in communicating with our member schools. They will get to know each school individually through a combination of face-to-face meetings (including school visits), telephone, email and online interaction.

Through their interactions with schools, the RM’s will be required to develop multiple contacts, understand specific strengths and challenges, and agree the best method and times to communicate with key individuals. As they learn more about each school the RM will record and share all gathered intelligence with the rest of SSAT. As the volume of this information increases, so will its value to SSAT for research, product development, sales and marketing, and, importantly, facilitating the network.

The RM’s will use this information to provide excellent customer service and an optimum membership experience to schools, as well as selling additional opportunities to schools where a need has been identified; thereby maximising sales to schools while avoiding the pitfalls of mass marketing and sales messages.

The RM’s will also be responsible for the “I saw this and thought of you” element of customer service; providing unexpected, additional, always-relevant information to members at no extra cost; a great way to create a positive impression likely to influence the all-important renewal decision.

In order to carry out these duties effectively RM’s will:

  • Record all school information centrally using a Customer Relationship Management (CRM) system.
  • Regularly share feedback about school needs and preferences.
  • Keep up-to-date about all SSAT products and services.
  • Build and maintain knowledge and awareness of general education issues and developments.

Key Performance Indicators:

Relationship Managers performance will be measured according to a number of key indicators including:

  • Renewal rate (% of positive renewal decisions)
  • Value of additional sales
  • Number of schools contacted and engaged
  • Number of face-to-face meetings and visits with schools
  • Number of individuals identified and contacted
  • CRM use (volume and timeliness of contacts added, notes made, categories used etc.)
  • Timeliness and accuracy of order fulfilment administration (processing and monitoring etc.)
  • Market feedback to colleagues to inform product development, ongoing strategy etc.
  • Social media/Online relevant activity (SSAT Twitter etc.).

Key Accountabilities

  • Maximise the value of each school in your portfolio and achieve or exceed budget growth objectives
  • Establish strong multiple business relationships for each school in your portfolio, networking effectively across the full breadth of each with a view to fully identifying all decision makers, influencers, referrers and opportunities in the school.
  • Act as an advisor to each school in your portfolio offering appropriate and accurate advice regarding all aspects of SSAT’s service to best meet individual/school needs and promote fully SSATs breadth of service
  • Research and explore strategically the business needs and opportunities of each school in your portfolio
  • Effectively close business opportunities and win new business from each school in your portfolio
  • Constantly improve the overall customer relationship, delivering timely reliable administrative support and customer service
  • Negotiate effectively both with the school and internally to maximise SSAT’s business interests and represent the school to its entirety.
  • To listen, understand and interpret customer requirements to ensure most appropriate advice at all times
  • Act as a collaborator and key influencer working with colleagues internally to create and deliver tailored solutions for your schools
  • Acknowledge customers promptly and treat them in a courteous, professional manner
  • Establish what information, products or services the customer requires to meet the needs of the business
  • Act as an ambassador for SSAT and champion its work at events and other face-to-face channels
  • Utilise CRM to record notes of all client interactions, summarising any additional actions required, including follow-up calls/meetings
  • Comply with legal requirements, industry regulations, SSAT’s policies and professional codes
  • Record business information in SSAT systems of record (e.g. CRM) in line with agreed SSAT protocols

Person Specification

Essential

  • Educated to a degree level as a minimum
  • Excellent interpersonal skills and ability to build strong relationships at all levels both internally and externally in a collaborative and consultative style
  • Exceptional time management skills and attention to detail is required to ensure a strong customer experience
  • Excellent team working skills and proven ability to work under pressure in a busy work environment
  • Ability to communicate and explain complex information at all levels in a clear, non-technical manner
  • Reliable and ethical, respecting customers’ confidentiality
  • Proactive and a highly self-motivated problem-solver with a result focus
  • Strong commercial awareness with an understanding of the need to balance commercial success with organisational values
  • Ability to persuade, influence and negotiate at all levels both internally and externally
  • Excellent literacy skills
  • Excellent IT skills including full MS Office and MS Excel. An awareness of CRM systems would be advantageous

Desirable

  • Experience of managing a portfolio of accounts concurrently
  • Flexibility as there might be lots of travel involved (A Full UK Driver’s Licence would be an advantage)
  • Awareness of and familiarity with professional use of social media/online communications
  • Experience of writing reports and giving presentations
  • Experience in sales
  • Good knowledge of the English education landscape; structure, issues, and regulations

This job description is not exhaustive, and you may be required to undertake other tasks as required. This is an office based with some national travel involved and is a permanent full-time position. The role will be based in London.

How to Apply

If you feel this role matches your skills and expertise, we would love to hear from you!

Please send your CV, and a covering letter detailing how you meet the requirements set out in the person specification to recruitment@ssatuk.co.uk. Closing date of applications are midday, Tuesday 24 September 2019.

SSAT is an equal opportunities employer.


Relationship Executive

Salary £24,000 – £28,000

The role of the Relationship Executive

Working in the Business Development team, this role will establish strategic relationships with internal departments to ensure the smooth operations of the team’s day-to-day activity. You will have oversight of the sales pipeline, liaise with customer enquiries, coordinate with internal teams, support the Relationship Managers and play a central role in communicating with our schools and partners. The research and reporting you undertake will provide valuable market knowledge for product development, sales and marketing, and importantly, facilitating the network.

As part of this role you will be the key point of contact for a group of schools and partner organisations with the primary objective of ensuring we have a strong, mutually-beneficial relationship, delivering a high quality and value for money service. You will liaise and build partnerships with each school/partner individually through a combination of face-to-face meetings (including school visits), telephone, email and online interaction. Through your interactions you will be required to develop multiple contacts, understand specific strengths and challenges, and agree the best method and times to communicate with key individuals.

Key Accountabilities

  • Provide data analysis and reporting to enable insight into the performance of the Business Development team activities
  • Undertake research to build market intelligence and identify new growth opportunities
  • Develop qualified sales leads from marketing campaigns by reaching out to determine customer needs before escalating to Relationship Managers at the negotiation point
  • Manage group inboxes ensuring customer enquiries are acknowledged promptly in a professional manner
  • Provide timely reliable administrative support for client interactions, recording any additional actions required, including follow-up calls/meetings
  • Act as a collaborator working with colleagues internally to create and deliver tailored solutions for your schools/partners
  • Draft quotes, issue booking forms and raise invoices as required
  • Liaise with internal teams to coordinate the Business Development team communications with our schools/partners including managing the social media schedule
  • Monitor social media/education news channels to keep abreast of what is happening in the market place
  • Act as an ambassador for SSAT and champion its work at exhibitions/events and other face-to-face channels
  • Comply with legal requirements, industry regulations, SSAT’s policies and professional codes
  • Record business information in SSAT systems of record (e.g. CRM) in line with agreed SSAT protocols

Person Specification

Essential

  • Educated to a degree level as a minimum
  • Demonstratable direct sales skills and experience
  • Ability to build strong relationships at all levels both internally and externally in a collaborative style
  • Strong time management skills and attention to detail
  • Comfortable working with data and ability to communicate and explain complex information at all levels in a clear, non-technical manner
  • Strong critical thinking and a demonstrated ability to problem solve and undertake research
  • Excellent team working skills and comfortable working in a fast-paced environment
  • Reliable and ethical, respecting customers’ confidentiality
  • Excellent written and verbal communication skills
  • Excellent IT skills including MS Office and Excel skills (including Pivot Tables, VLOOKUP’s etc)
  • Experience with CRM (preferably MS Dynamics)

Desirable

  • Awareness of and familiarity with professional use of social media/online communications.
  • Experience of writing reports and giving presentations
  • Knowledge and awareness of the English education landscape; structure, issues, and regulations

This job description is not exhaustive, and you may be required to undertake other tasks as required. This is an office based, permanent full-time position. The role will be based in London.

How to Apply

If you feel this role matches your skills and expertise, we would love to hear from you!

Please send your CV and a separate covering letter detailing how you meet the requirements set out in the person specification to recruitment@ssatuk.co.uk. Closing date of applications are midday, Tuesday 24 September 2019.

SSAT is an equal opportunities employer


Business Development Intern

Salary £13,000-£15,000

The role of the Business Development Intern
The Business Development Interns at SSAT work at the heart of the team. Everything you do feeds into the success of our membership engagement strategies and revenue generation activities across the organisation. You will provide invaluable assistance to our Relationship Managers who are building strong, mutually beneficial relationships with our schools and partner organisations.

Key Accountabilities

  • Identify and record new sales prospects
  • Manage and qualify sales leads entering the sales pipeline using our CRM system
  • Undertake new market/development research, competitor analysis and customer segmentation
  • Maintain the integrity of customer data on CRM to enable access to all member benefits and ensure the success of marketing and sales activity
  • Record member school engagement and provide data for KPI reporting
  • Monitor social media channels highlighting current events and school activity
  • Undertake administrative tasks that support the activities of the Business Development team
  • Coordinate the SSAT presence at exhibitions/events nationally
  • Comply with legal requirements, industry regulations, SSAT’s policies and professional codes.
  • Record business information in SSAT systems of record (e.g. CRM) in line with agreed SSAT protocols.


Person Specification

Essential

  • Working towards a degree level qualification or equivalent as a minimum
  • Strong time management skills
  • Data-driven and strong attention to detail
  • Excellent team working skills and comfortable working in a fast-paced environment.
  • Reliable and ethical, respecting customers’ confidentiality
  • Excellent written and verbal communication skills
  • Excellent IT skills and proficient in MS Office and Excel
  • An awareness of Customer Relationship Management (CRM) systems would be advantageous.
  • Demonstrated ability to problem solve and undertake research

Desirable

  • Awareness of and familiarity with professional use of social media/online communications.
  • Knowledge and awareness of the current English school landscape.

This job description is not exhaustive, and you may be required to undertake other tasks as required. This is an office based, permanent full-time position. The role will be based in London.

How to apply
If you feel this role matches your skills and expertise, we would love to hear from you! Please send your CV, and a covering letter detailing how you meet the requirements set out in the person specification to Recruitment@ssatuk.co.uk.

Closing date of applications are Tuesday, 17 September 2019.

SSAT is an equal opportunities employer.