Jobs

About SSAT

Schools can be the most inspiring communities on earth, but there can be many pressures that stifle their potential. SSAT is a membership organisation enabling ambitious schools to break through by thinking differently. We help with our knowledge of what works in schools, our world leading CPD programmes and our thriving networks of school leaders and teachers – the most extensive in the country.

At SSAT we’re committed to:

  • Putting customers first and knowing our members well
  • A membership offer that’s highly relevant and value for money for all schools
  • Providing high-quality professional development programmes in areas including leadership, teaching and learning and curriculum
  • Developing a high-performing, enthusiastic team who collaborate to maximise the knowledge and skills of all colleagues

To work at SSAT you should be committed to:

  • Working together to achieve the organisation’s objectives
  • Contribute to and follow SSAT processes and systems to put our customers, schools and teachers first

Relationship Manager (Members and Partners)

Sales Executive

 


Relationship Manager (Members and Partners)

Salary £30,000 – £35,000

Full time Permanent

Job description

The role

Working in a team of Relationship Managers, you will play a central role in building strong relationships with our member schools and partner organisations through face to face meetings, telephone, email and online interaction. Keeping up to date with current school issues and developments, your interpersonal and problem solving skills will maintain and embed long lasting connections with the accounts in your portfolio, contributing towards SSAT’s goal of providing a high quality interactions and delivering value for money.

Our Relationship Managers listen to the ever-changing need of our members and partners, and share this information with the organisation to influence new product developments. Providing excellent customer service, you will be responsible for maximising sales opportunities to the benefit of schools and partners, while always providing relevant information and optimising the client’s experience.

Key Accountabilities

  • To establish strong multiple business relationships within the account, networking effectively across the full breadth of each organisation with a view to fully identifying all decision makers, influencers, referrers and opportunities.
  • Listen to, understand and interpret customer requirements to find out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information.
  • To research and explore strategically the business needs and opportunities of each account.
  • To constantly improve the overall customer relationship, delivering reliable administrative support and customer service, while also maximising the value of all allocated accounts and achieve or exceed budget growth objectives.
  • Acknowledge customers promptly and treat them in a courteous, professional manner.
  • Use CRM to record notes of all client interactions, summarising any additional actions required, including follow-up calls/meetings.

Person Specification – Essential

  • Excellent interpersonal skills, able to communicate with a wide range of people.
  • Strong customer service and effective account management ethic.
  • Work well in a team setting.
  • Reliable and ethical, respecting customers’ confidentiality.
  • Proactive and highly self-motivated; a problem-solver.
  • Results-focussed.
  • Excellent time management skills.
  • Excellent PC Literacy.
  • Excellent literacy skills.

If you feel this role matches your skills and expertise, we would love to hear from you!

Please email your CV and covering letter to recruitment@ssatuk.co.uk before 12 midnight on Sunday 5 November to apply. In your cover letter, please ensure that you address key requirements of the personal specification, including relevant examples of how you have met them.

SSAT is an equal opportunities employer.


Sales Executive

Salary £26,000 + commission + benefits

Full time Permanent

Job description

The role:

Supporting schools is at the heart of what SSAT does, and this role plays a key part in helping us to reach more members and to promote our core services to schools nationally. Responsible for new member acquisition and working towards annual targets, you will identify the needs and challenges facing schools and advise them on potential CPD opportunities for school improvement.

You will build relationships with school Headteachers and CEOs of multi academy trusts through predominantly telephone and email interaction, and you will represent SSAT at external events when required. You will regularly feed into the strategic and marketing plans for promoting SSAT to non-member schools, and bring a vibrant and innovative approach to generating new leads and creating conversations.

A focus on quality customer service and an ability to deliver results is crucial for this role. We are looking for someone who is motivated, a good team worker and passionate about supporting schools.

Key Accountabilities:

  • Successfully contribute to our new member annual target and generate sales for SSAT CPD opportunities for schools as standalone items or bundled packages as appropriate
  • Follow up, negotiate and close client leads into sales, and where required generate new leads as sales potential
  • Work closely with other teams in the organisation to drive forward and raise the profile of the sales teams aims and objectives
  • Gather market intelligence and use it to contribute to new and existing product development
  • Respond to all relevant incoming customer communication in a professional and timely manner, focussing on producing a positive outcome for the customer
  • Keep abreast of education news and policy, and maintain up to date knowledge of SSAT products

Person Specification – Essential

  • Relevant experience gained in any commercial area involving contact with customers or the general public
  • Proven track records of consistently delivering and / or over achieving sales targets
  • Excellent written and verbal communication skills
  • Excellent customer service and negotiation skills, fast learner and a passion for sales
  • Competence and experience in Microsoft Office and a Customer Relationship Management system

If you feel this role matches your skills and expertise, we would love to hear from you!

Please email your CV and covering letter to recruitment@ssatuk.co.uk before 12 midnight on Monday 30 November to apply. In your cover letter, please ensure that you address requirements of the key accountabilities and personal specification, including relevant examples.

SSAT is an equal opportunities employer.



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